PARTNERSHIP SUCCESS
OVERVIEW
Urbane Cafe, a fast-casual restaurant chain renowned for its gourmet sandwiches, fresh salads, and commitment to healthy, delicious meals, was looking for a way to streamline their off-premise catering program; ultimately saving time and resulting in a more profitable bottom line.
Through an enhanced partnership with DeliverThat and MSI, Urbane Cafe can now manage the entire customer journey from start to finish, ensuring complete visibility throughout the ordering and delivery process. This integration saves teams time and money, ensuring flawless execution.
Delivering More for Urbane Cafe
DeliverThat, the industry leading catering delivery and setup company, with roughly $400 million dollars of catering delivery and a network of 25K active drivers under their belt, and MSI, ezCater's catering management software, have strengthened their partnership with a comprehensive integration, providing their clients with a seamless and efficient integration.
"With MSI's new bi-directional integration, Urbane Cafe can now manage and update deliveries and receive real-time status updates, all within the MSI platform,” said Matt Benzel, CTO for DeliverThat.
This saves the restaurant significant time and effort, allowing them to concentrate on execution and guest satisfaction.
"Having professional drivers who understand our food and brand has been incredibly helpful and reassuring, as it is challenging to trust such large orders with just anyone.”
Marissa Rogers, Director of Executive Projects
DeliverThat has helped Urbane Cafe significantly reduce reimbursements and prevent revenue loss through DeliverThat's reliable, on-time delivery service.
DeliverThat manages 42% of Urbane Cafe’s deliveries with an impressive on-time rate of 95.9%, compared to the previous providers' 84%.
"The ability to view everything directly in the MSI portal, without needing to check two separate systems, has saved our team a great deal of time and reduced confusion. Additionally, the integration has significantly streamlined communication by eliminating the need for restaurants to call our catering office to determine the driver's pick-up time. Now, all the necessary information is available in one convenient location.”
Marissa Rogers, Director of Executive Projects
Reliability Ensures Satisfaction
The greatest benefit for the Urbane Cafe team is that their staff can focus on assisting in-restaurant guests with orders, without the need to allocate a team member for deliveries.
“The most significant reason Urbane Cafe moved to DeliverThat was the reliability of their drivers. Their timeliness is unmatched as compared to our other providers and their professionalism has been invaluable, especially since our catering orders are substantial.
We want to ensure these guests receive the best care possible. Having professional drivers who understand our food and brand has been incredibly helpful and reassuring, as it is challenging to trust such large orders with just anyone,” stated Rogers.
DeliverThat x MSI Integration
The enhanced integration between DeliverThat and MSI has significantly reduced driver wait times. Additionally, the team’s practice of printing and providing the invoice to the driver offers another opportunity for guests to leave a tip if they haven’t already done so.
This approach alleviates the pressure on both the driver and the guest to leave a tip on the spot, while still allowing them the chance to show their appreciation. Urbane Cafe wants to ensure their drivers are well-compensated, strengthening driver retention.
Urbane Cafe’s enhanced partnership with DeliverThat and MSI has revolutionized their off-premise catering program, yielding impressive results. By leveraging this integration, Urbane Cafe has achieved seamless management of the entire customer journey, from order placement to delivery, ensuring complete visibility and real-time updates. This streamlined process has not only saved significant time and effort but has also improved the reliability and professionalism of their delivery service.
With DeliverThat's timely and professional drivers, coupled with the efficient management capabilities of MSI, Urbane Cafe can now focus on providing exceptional service to both in-restaurant and catering guests. The integration has reduced driver wait times and reimbursements, significantly improving the bottom line. This innovative solution has proven invaluable, enhancing guest satisfaction and ensuring that Urbane Cafe’s catering orders receive the highest level of care and attention.
OUR RESTAURANT PARTNERS
